Terms of Service Identix

English

 

 

1. Introduction

Welcome to Identix! These Terms and Conditions ("Terms") govern your use of the Identix platform ("Platform") and its related services ("Services"). By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Platform.

2. Eligibility

The minimum age requirement to use the Platform and register for events varies depending on the specific event organizer's policy. Please refer to the individual event details for age restrictions. By registering for an event, you represent and warrant that you meet the age requirement set by the event organizer or seller.

3. Account

Creating an account is mandatory to purchase tickets and access gamification features on the Identix platform.However, you may be able to browse events and access some basic information without an account.

What you can do with an account:

  • Effortless Ticketing:Securely purchase tickets for upcoming events with just a few clicks.
  • Gamification Playground:(Optional, if applicable) Access and participate in interactive challenges, earn rewards, and compete with other attendees for an extra layer of fun!
  • Centralized Event Hub:Manage your tickets, view event schedules and updates, and access all relevant information for your registered events in one convenient location.

Why Create an Account?

  • Convenience:Streamlined registration and centralized event management.
  • Enhanced Experience:Unlock exclusive features like gamification (if applicable) for a more engaging event journey.
  • Stay Informed:Receive timely updates and important information about your registered events.

 

Account Security:

  • You are responsible for maintaining the confidentiality of your account information, including your username and password.
  • You are also fully responsible for all activities that occur under your account.
  • We encourage you to choose a strong password and keep it safe.
  • Additionally, be cautious about any suspicious activity and report any unauthorized access to Identix immediately.

4. User Conduct

You agree to use the Platform in a lawful and respectful manner. You agree not to use the Platform for any purpose that is prohibited by these Terms, or that is unlawful or violates the rights of others.

 

·        Agreeing and/or providing account access sent by Identix via notification message to another party through the User's device.

·        Lending an account to another party.

·        Accessing links or links provided by another party.

·        Providing or showing the verification code (OTP), password or email to another party.

·        Other negligence of the User that causes loss or problems to the User's account.

·        Ticket Purchase with Bots:Using bots or other automated tools to purchase tickets is strictly prohibited. Identix is committed to creating a fair and equitable ticket buying experience for all users.

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  • Ticket Resale Above Original Price:Reselling tickets above the original price set by the event organizer is prohibited. This includes selling tickets through third-party websites or platforms.
  • Uploading or Sharing Inappropriate Content:Uploading or sharing content that is defamatory, obscene, hateful, or threatening is prohibited.
  • Violating Intellectual Property Rights:Violating copyrights, trademarks, or other intellectual property rights of Identix or any third party is prohibited.
  • Engaging in Spam or Other Unsolicited Communication:Spamming, phishing, or engaging in other forms of unsolicited communication to other users on the Identix Platform is prohibited.
  • Attempting Unauthorized Access:Attempting to gain unauthorized access to the Identix Platform or its systems is prohibited. This includes hacking, using stolen passwords, or any other unauthorized methods.
  • Disrupting Platform Functionality:Disrupting the functionality of the Identix Platform in any way is prohibited. This includes spreading viruses, malware, or other harmful code.
  • Violating Other Terms:Violating any other terms outlined in the Identix Terms and Conditions is prohibited.

Identix reserves the right, at its sole discretion, to terminate your access to the Identix Platform for any violation of these terms.

5. User Content

You may be permitted to submit content (including text, photos, and videos) to the Platform ("User Content"). You retain all ownership rights to your User Content. However, by submitting User Content to the Platform, you grant Identix a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and distribute your User Content in connection with the Platform and its Services.

You are responsible for ensuring that your User Content does not violate the intellectual property rights or other rights of any third party. You also represent and warrant that your User Content does not contain any false or misleading information.

6. Fees and Payment

Purchasing tickets and accessing certain features on the Identix platform may involve fees. Here's a breakdown of the payment process and associated regulations:

  • Payment Methods:Identix offers secure payment processing through trusted third-party providers like Midtrans and Xendit. You can choose your preferred payment method during checkout.
  • Transaction Fees:A non-refundable transaction fee will be applied to each purchase. This fee covers the processing costs associated with secure payment services. The exact fee amount will be displayed during checkout before you confirm your purchase.
  • The User understands and agrees that for using the one-time password (OTP) security feature, the relevant telecommunications provider may charge the User a fee at any time as follows:
    • IDR 500 plus Value Added Tax (VAT) in accordance with the tax regulations in force in Indonesia for Indosat, Tri, XL, Smartfren, and Esia.
    • IDR 200 plus VAT in accordance with the tax regulations in force in Indonesia for Telkomsel.
  • Event Cancellations:In the case of event cancellation by the organizer, Identix will follow the organizer's refund policy as outlined on the event page. Transaction fees, however, are non-refundable due to their role in facilitating the purchase.

Additional Notes:

  • You are responsible for ensuring sufficient funds are available in your chosen payment method to complete the purchase.
  • Identix does not store your full credit card information. Payment details are securely processed by our third-party payment providers.
  • We recommend reviewing the terms and conditions of the chosen payment provider for further information.

 

7. Disclaimer

The Platform and Services are provided "as is" and without warranties of any kind, express or implied. Identix disclaims all warranties, including, but not limited to, the warranties of merchantability, fitness for a particular purpose, and non-infringement.

Identix does not warrant that the Platform will be uninterrupted or error-free, nor does it warrant that any defects will be corrected. Identix does not warrant that the Platform is secure from viruses or other harmful components.

8. Limitation of Liability

In no event shall Identix be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Platform or Services, even if Identix has been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold harmless Identix and its officers, directors, employees, agents, and licensors from and against any and all claims, losses, expenses, liabilities, and damages (including attorneys' fees) arising out of or in connection with your use of the Platform or Services.

What Does Indemnification Mean?

This term essentially means you agree to be responsible for any legal or financial issues that may arise due to your use of the Identix Platform. This includes, but is not limited to:

  • Violations of Identix's Terms and Conditions
  • Content you upload or share on the platform
  • Your actions that harm other users

By agreeing to Identix's Terms and Conditions, you agree to hold Identix harmless for issues arising from your use of the platform.

 

10. Intellectual Property

The Platform and Services contain intellectual property owned by Identix or its licensors. You agree not to modify, reproduce, distribute, or create derivative works of any such intellectual property without the prior written consent of Identix.

11. Termination

These Terms may be terminated by either party at any time. Identix may also terminate your access to the Platform for any violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia

13. Entire Agreement

These Terms constitute the entire agreement between you and Identix regarding your use of the Platform and Services.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

15. Changes to the Terms

Identix reserves the right to modify these Terms at any time. We will notify you of any changes by posting the revised Terms on the Platform. Your continued use of the Platform following the posting of revised Terms will constitute your acceptance of the revised